The Ice Cream Canteen LLC products have a limited lifetime warranty. We believe in our products and stand behind them. This warranty is void if our products are used for commercial purposes or damaged during abnormal use. Our Warranty is only good for product replacement and does not warrant a refund of any type. The Ice Cream Canteen LLC's obligation in the event of a defective product is to repair or replace the defective part or product with a comparable part or product at The Ice Cream Canteen LLC's discretion. Damage resulting from normal wear and tear is not covered. Damage from improper use is not covered. Damage to paint/finish is not covered. Our warranty covers the functionality of the product.
Defective products must be returned directly to The Ice Cream Canteen LLC in adequate packaging to prevent damage during shipping. An original copy of the receipt must be included with your return. The Ice Cream Canteen LLC is not responsible for shipping and handling costs of returns.
How to File a Warranty Claim
The Ice Cream Canteen LLC will replace your product free of charge in the instance of a manufacturer defect.
Before sending you product back, please contact us via email at firstname.lastname@example.org with the following information:
- First and last name
- Email address
- Phone number
- Product being returned
- Reason for warranty claim
- Date of purchase
- Photo copy of receipt
- Photo of warranty issue
- Ship-to address to return repaired / replacement product
Once your claim has been processed, we will contact you to return your product. Upon arrival of your return we will reach out to you via email with the status of your warranty claim and estimated ship date of your new replacement if applicable.