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The Ice Cream Canteen Gaurantee

 

Warranty:

The Ice Cream Canteen LLC products have a limited lifetime warranty. We believe in our products and stand behind them. This warranty is void if our products are used for commercial purposes or damaged during abnormal use. Our Warranty is only good for product replacement and does not warrant a refund of any type. The Ice Cream Canteen LLC's obligation in the event of a defective product is to repair or replace the defective part or product with a comparable part or product at The Ice Cream Canteen LLC's discretion. Damage resulting from normal wear and tear is not covered. Damage from improper use is not covered. Damage to paint/finish is not covered. Our warranty covers the functionality of the product.

What is covered under our lifetime warranty:
  • Defective insulation (not keeping things cold)

What is covered under our 30-day return window:

  • If your paint is chipping within 30 days and is not the result of improper use or care we may replace the product on a case-by-case basis.
  • If your cap or gasket is defective or broken.

What is not covered under our policies:

  • Paint damage due to improper care or usage. All products with a painted finish should be treated with care.
  • Dropped / dented products
  • Any other physical damage
  • Putting your products in the dishwasher or microwave voids the warranty and will ruin insulation

 

Defective products must be returned directly to The Ice Cream Canteen LLC in adequate packaging to prevent damage during shipping. An original copy of the receipt must be included with your return. The Ice Cream Canteen LLC is not responsible for shipping and handling costs of returns.

How to File a Warranty Claim

The Ice Cream Canteen LLC will replace your product free of charge in the instance of a manufacturer defect.

Before sending you product back, please contact us via email at hello@theicecreamcanteen.com with the following information:

  • First and last name
  • Email address
  • Phone number
  • Product being returned
  • Reason for warranty claim
  • Date of purchase
  • Photo copy of receipt
  • Photo of warranty issue
  • Ship-to address to return repaired / replacement product

Once your claim has been processed, we will contact you to return your product. Upon arrival of your return we will reach out to you via email with the status of your warranty claim and estimated ship date of your new replacement if applicable.

 

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